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I can't get into my SARS e-filing. Rejecting my user name and doesn't know my e-mail address.

Posted 31 March 2022

Q: I can't get into my SARS eFiling. I do have a new email address but I tried my old e-mail address and that didn't work either.

TaxTim TaxTim says:
31 March 2022 at 17:33

  A:  Please contact SARS 0800 00 7277 in order to retrieve your username and password.  You can also obtain your eFiling username and password by going to the SARS eFiling website and request it online by following these steps: 
  • Login to SARS eFiling
  • click on forgot username or
  • click on forgot password and
  • then enter your ID or Passport number and contact details and
  • lastly your tax reference number. 
 Should you not have your tax reference number, you can request it online by following these steps: 
  • Visit the SARS website.
  • On the top menu bar, click on "Contact Us".
  • Click on the "Request your Tax number"
  • Complete the form and choose "What's My Tax Number" as the query type
  • SARS will send you your tax number if they were able to verify your credentials.
If none of these options work and you have not called SARS yet, it might be the only way to get a person to speak to you at SARS or you can request a callback. Send an SMS to 47277 (iSARS) with the information and format described below:
  • <Booking>Space<Your ID number or Passport number or Asylum number>
  • g. Booking 91120801123456 OR Booking A029999998
  • A SARS official will call you back to book the appointment on your behalf
  • This SMS service is only available to taxpayers/registered representatives who are registered for Personal Income Tax (PIT). This service is not available to tax practitioners.
You might have to wait a day or two, but they will call you.   

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