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How do I reset both username and password on eFiling?

Posted 31 March 2022

Q: How do I reset my login name and password on eFiling. I typed three times and now I'm blocked.

TaxTim TaxTim says:
31 March 2022 at 12:26

  A: Please contact SARS 0800 00 7277 in order to retrieve your username and password.  You can also reset your eFiling username and password by going to the SARS eFiling website and request it online by following these steps: 
  • Click on forgot username or
  • Click on forgot password and
  • then enter your ID or Passport number and contact details and
  • lastly your tax reference number. 
Should you not have your tax reference number, you can request it online by following these steps: 
  • Visit the SARS website.
  • On the top menu bar, click on "Contact Us".
  • Click on the "Request your Tax number"
  • Complete the form and choose "What's My Tax Number" as the query type
  • SARS will send you your tax number if they were able to verify your credentials. 
If none of these options work and you has not called SARS yet, it might be the only way to get a person to speak to you at SARS or you can request a callback. Send an SMS to 47277 (SARS) with the information and format described below:
  • Space
  • g. Booking 91120801123456 OR Booking A029999998
  • A SARS official will call you back to book the appointment on your behalf
  • This SMS service is only available to taxpayers/registered representatives who are registered for Personal Income Tax (PIT). This service is not available to tax practitioners.
You might have to wait a day or two, but they will call you. 

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